The challenge was to firstly understand clearly the current state of the business through an end to end analysis of the performance during the past twelve months.
Next a cross functional team from all parts of the organisation committed to mapping the processes from customer request to delivery.
It soon became apparent the business had developed so quickly it had simply outgrown the existing processes and systems so change was needed!
Supported by the data and the process map the team developed a clear strategy and roadmap to take the business to the next level.
Suiko’s pragmatic and hands on approach helped us to quickly identify the key areas to focus on and metrics we needed to drive
MD MITIE Client Services