“The new CI Scorecards showing operational performance have allowed me to see with ease the growth in the key indices as well as a common view. They have given focus and transparency to the contract managers for clear root cause opportunities which will have an impact on our bottom line.
It has changed the behaviour and culture of the organisation to that of Operational Excellence.”
Tim Grier, Managing Director, John Laing
Senior CI steering team with one common view to challenge performance of 25 FM contracts
Single measurement structure for varying contract profiles
Greater ownership from the contract managers – they are now business managers
Greater alignment of senior team on opportunities
“The Suiko approach has allowed us to develop a framework and language for how to use Operational Excellence in an FM environment, which has been justified by the significant result CI has delivered to the bottom line.”